Previous COVID-19 Updates

January 28th, 2021

Dear Optima Residents, Employees, and Stakeholders,

We hope you are enjoying a healthy start to this new year!

We are happy to report COVID-19 positive numbers are declining. However, we must continue to maintain precautions like adhering to social distancing, hand hygiene, and wearing masks. 

COVID-19 vaccines have been offered to all of our Supportive Living communities in Alberta. We have seen a positive turnout of both residents and staff at Wild Rose in Edmonton, Country Cottage in Sherwood Park, Century Park in Vegreville, and Aspen House in Morinville! We are also grateful that residents in our independent living communities have also been offered vaccines. In addition, all of our Assisted Living and Long-Term Care communities in British Columbia have offered the vaccine.

Optima Living is grateful to our care partners, site leadership teams, and Alberta Health Services for all the tireless efforts during the pandemic. Global News recently featured a story on how seniors living communities have fared during the pandemic. Wild Rose is one of six communities in Edmonton that have remained outbreak-free. Country Cottage, one of our Optima Living communities in Sherwood Park, is also outbreak-free. Global featured Wild Rose, our Optima Living community in Terra Losa, West Edmonton on the 6 pm news on January 26th. Marie Concepcion—General Manager of Wild Rose—said that “Our success is due to the support, understanding and patience that we have received from our residents and their families.” Yvette Elmquist—Regional Director, Quality Care—said “Optima Living is very thankful and recognizes the great work our employees, residents, and visitors are doing by following the Chief Medical Officer of Health Dr. Deena Hinshaw’s direction in preventing the spread of COVID-19 into Wild Rose.” You can read both of these team members’ full statements at our blog by clicking here.

Alberta is now permitting salons to open. This means we are able to have hair stylists in our Supportive Living and Long Term Care sites, who will be following all previous CMOH orders regarding restrictions.

Our Optima Living communities in British Columbia are also providing COVID-19 vaccines to residents and staff in our Supportive Living sites. According to Dr. Bonnie Henry, the Provincial Health Officer for British Columbia, the province has administered 116,657 first doses since January 25, 2021. Despite the delay of the Pfizer vaccine, Henry said the province is still on track to protect “the most vulnerable” by the end of March and then open the vaccine program further in April.

It is still important to be mindful of ongoing and changing provincial regulations. In the general public, there are still significant numbers of new cases every day. 

The Canadian Federal Government announced that Canada will not receive any Pfizer-BioNTech vaccines until the beginning of February. Dr. Deena Hinshaw, Alberta's Chief Medical Officer of Health, said this may result in the shifting of some second-dose appointments in the province. “Alberta Health Services is working as hard as possible to make sure that people know what to expect and when they can, and how they can, book their second doses,” Dr. Hinshaw said recently at a news conference. “So I ask for people to be patient.”

As we wait for vaccines to arrive and for numbers to decrease, we ask that you join us in continuing to take necessary precautions. Now is the time to stay positive, keep hopeful, and be patient

Stay Safe. Be Well. Take Care.


Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca

Immunization Information:

For B.C. immunization information, click here.
For Alberta immunization information, click here.

COVID-19 information:

For more information for British Columbia, click here.
For more information for Alberta, click here.

January 11th, 2021

Dear Optima Residents, Employees, and Stakeholders,

On behalf of all of us at Optima Living, Happy New Year!  


THANK YOU FOR YOUR INCREDIBLE SUPPORT AS WE BATTLED COVID-19 IN 2020. TOGETHER, WE ARE GETTING THROUGH THIS.


2020 was a memorable year, for all the reasons we know. In mid-March, a once-in-a-century event, COVID-19, hit the entire world and went on to disrupt our lives. Thankfully, as the year came to a close, a vaccine was discovered that gave some hope for normalcy in 2021. 


Currently, residents and staff at several of our communities have received vaccinations, and we look forward to ensuring all residents and employees, regardless of where they’re located, have the same protection. Looking back at the past year, we would like to share and reflect on what 2020 meant for us and what insights we gained from this time.


First and foremost, the power of human resilience triumphed as employees connected to our core mission: Let us welcome you home. Despite some sad and sometimes even tragic situations happening around them, employees went to work every day to look after our most vulnerable. In turn, Optima Living leaders worked hard to provide the necessary support and resources, ensuring their safety and the safety of all residents.  


We had 93-year-old residents learn how to Zoom, FaceTime, and use other technology we never before imagined possible during this period. We saw firsthand the generosity and kindness from businesses and the general public; whether it was dropping off flowers for residents, families standing outside serenading our residents, or in the early days of COVID-19, suppliers donating masks to ensure we had sufficient supply.


Second, as an organization and as leaders, we had to pivot. In early April, we met as a leadership team to strategize and make some key decisions that would guide us through the rest of the year. We realized that the crisis allowed us to connect around our common purpose and reinforce our values and commitment to residents. Here are some of the key achievements:

  • Ensured safety always came first: We prioritized science above all else and focused on ensuring the safest environment for all residents regardless of the care environment. This meant that early on, Independent Living residences could benefit from the portfolio-wide clinical knowledge gained in Assisted Living, Mental Health and/or Long Term care on maintaining the health and safety of our residents and employees. Infection control protocols included implementing all recommendations from the Public Health Authorities and often exceeding those guidelines, such as: Universal masking for care partners; Enhanced and active screening for the virus; Limiting access to essential visitors only; Enhanced cleaning and sanitation; Infection control and outbreak plans; and Ensuring adequate supplies of PPE.

  • Recorded extremely low numbers of positive cases: As a result of careful and conservative management and a strong clinical approach that closely followed the science, all Optima Living communities were COVID free until October 2020. Since then, we have had three sites with active cases, all but two were cleared by end of year. We have one site that is currently under outbreak that is being actively managed.

  • Invested in Web and Social Media to reach out and connect: We revamped our website to better communicate with potential residents, influencers, and external stakeholders. We partnered with a marketing agency to manage our social channels and invested in communicating about our operating philosophy regularly. Further, we launched monthly virtual coffee chats in April, which continue now as successful outreach initiatives. 

  • Invested in knowledge to maintain excellence in service and care delivery: With the Universities of Alberta and Manitoba, we created knowledge partnerships. By doing this, we leveraged their knowledge and our know-how of the market to feature webinars on important topics for seniors such as healthy aging, dealing with Alzheimer’s, surviving loneliness during COVID. And we did it all through our new YouTube channel.

  • Amplified Our Voice: We communicated and then communicated some more. We extensively communicated with residents, employees, and investors using many different methods to engage and get out our messages, such as virtual employee town hall meetings and regular website updates. 

  • Built Community Leadership: We assumed leadership roles in B.C. and Alberta with the Ministries of Health around COVID-19 policies at our sites as well as actively participated in industry associations at the executive and task force levels to ensure our voice was heard.  

Third, we stayed the course. The days and months were long, and we often discussed and debated our strategy and the path set out in April., But we stayed the course and remained committed. Looking back, it was the right decision. By staying true to the Optima Way, we maintained our purpose and values. 

As 2021 begins, there is some light starting to shine. Our industry has forever changed. Over time, we believe this change will be positive since it will drive government resources to the sector. Such a positive change will also drive change for operators and require even more innovation and better ways of delivering services. From all of this, residents, their families, and employees will be the beneficiaries.

We look forward to a time sometime this year when we can see each other freely again and make those meaningful human connections.

Stay Safe. Be Well. Take Care.


Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca


December 16th, 2020

Dear Optima Living Residents, Families, and Care Partners:

You are in our thoughts during these days as we work together to keep our residents and those who care for them safe. 

While we are excited about the rollout of the vaccine programs, Alberta and British Columbia continue to be in very serious situations with regards to the pandemic, and we at Optima Living are asking everyone to be partners in a team with the shared goal of flattening the curve of COVID-19. Let’s continue to do our part to be safe and protect each other as we now can look forward to the future with optimism.  

In British Columbia, the Provincial Health Officer (PHO), has now enacted province wide restrictions. By order of the PHO, all individuals, and places of work, must significantly reduce social interactions and travel. In effect until January 8, 2021, the order states that there must be “No social gatherings of any size with anyone other than your household or core bubble.” 

In Alberta, there are now stronger public health measures in effect to protect the health system and slow the spread. These mandatory restrictions apply provincewide and will be in place at least until January 12, 2021. It states that “all indoor and outdoor social gatherings are prohibited.”

Alberta 

Latest guidelines for protecting residents at congregate care facilities in Alberta: https://www.alberta.ca/protecting-residents-at-congregate-care-facilities.aspx#toc-1

  • - Up to two essential visitors, identified by the Resident, may visit at a time in Long-Term Care, Supportive Living, and other Congregate Living Settings during non-outbreak periods. The visitor must be identified on the essential visitor list on site.

  • - Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This will include a temperature check and a questionnaire.

  • - Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff and prior to the scheduled visit.

  • - Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

  • - In the case of palliative or end-of-life visitation, more than two visitors are allowed, following screening and upon checking with the site Manager. Masks and hand hygiene are still required. 

British Columbia

Latest guidelines for B.C. health updates: https://www2.gov.bc.ca/gov/content/health/about-bc-s-health-care..

  • - Visitors must follow the guidelines as per Public Health. Call the residence to book your visit and ask about restriction changes for that specific day.

  • - Please note that there is a new B.C. visitation policy as of November 11th. To learn more, click here.

  • - Residents are permitted one essential visitor (unless visits are of a palliative nature).

  • - Please note that there is a new B.C. mask policy as of November 9th. To learn more, click here.

  • - You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

  • - Only outdoor walks with visitors are allowed, with masks and physical distance.


Essential Visits at Long-term and Acute Care Communities for B.C.

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • - Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

  • - Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

  • - Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and existing registered volunteers providing services as described.


We continue to encourage the designated essential visitor to visit their loved one on site. Please pre-book your visit with the residence during this time of COVID-19 restrictions to keep everyone safe over the holiday season.


Thank you.

Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca


December 8th

Please note that British Columbia restrictions have been extended until January 8th. 
Read more below.

British Columbia Regulations regarding Touring and Moving in to Residences:

In British Columbia, decisions regarding both tours of operating residences or moving into a residence are made by the Site Manager according to the current direction of Public Health in that specific region.

Alberta Regulations regarding Touring and Moving in to Residences:

There are new COVID-19 touring and move-in requirements that follow CMOH orders 23-2020 and 32-2020:

Touring Show Suites at Communities under construction:
• Maximum of two people per tour with the Community Leasing Coordinator
• Medical-grade masks will be provided and must be worn
• Hand hygiene and social distancing are required, and all visitors are requested to follow a no-touch viewing

Touring Operating Communities:
• Tours must be conducted virtually whenever possible
• In-person tours may be arranged with a maximum of one person per tour
• In-person tours will consist of a suite tour only, and not the full residence
• Medical-grade masks will be provided and must be worn
• Hand hygiene and social distancing are required, and all visitors are requested to follow a no-touch viewing

Move-ins:
• New residents must quarantine for a period of 14 days at time of admission
• Quarantine includes twice-daily temperature checks and self-monitoring for COVID-19 symptoms

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Dear Optima Living Residents, Families, and Care Partners:

Alberta and British Columbia are in very serious situations with regards to the pandemic, and we at Optima Living are asking everyone to be partners in a team with the shared goal of flattening the curve of COVID-19. 

In British Columbia, the Provincial Health Officer (PHO), has now enacted province wide restrictions. By order and direction of the PHO, all individuals, places of work and businesses in B.C. must significantly reduce social interactions and travel. The order is in effect from November 19, 2020 to January 8, 2021. It states that there must be “No social gatherings of any size with anyone other than your household or core bubble.” 

The following links are crucial for staying updated on the evolving protocols regarding COVID-19.  

For specific questions regarding the community where a loved one is located, please contact that residence for guidance as it relates to your situation.


Please see the statements of Alberta’s Chief Medical Officer of Health and B.C.’s Provincial Health Officer below:

“This is not an influenza season, this is a global pandemic that requires each one of us to pull together to protect our communities, family, and friends. The measures in place right now are literally a matter of life and death, and the choices Albertans are making now will determine our future in a few weeks.”

  • Dr. Hinshaw, Alberta’s Chief Medical Officer of Health, November 16th


This is deadly serious. I ask everyone to abide by all public health measures. Albertans cannot write off symptoms as just a cold.What is a mild illness to many is deadly to some. Stay home & get tested if you have symptoms.”

  • Dr. Hinshaw, November 18th


“British Columbians need to return to how they thought and behaved during the first wave of the pandemic, limiting social interactions and eliminating non-essential travel.”

  • Dr. Bonnie Henry, B.C.’s Provincial Health Officer, November 16th


Alberta Update - November 23rd: “Today I will meet with the Priorities Implementation Cabinet Committee to discuss a series of new measures to reduce the rising spread of COVID-19," Dr. Hinshaw told the media just after 2 p.m. “Based on their decisions, we will provide a detailed update to Albertans tomorrow. We must take action. Waiting any longer will impact our ability to care for Albertans in the weeks and months ahead. As chief medical officer of health, my role is to provide advice to the government on how to protect the health of Albertans.”

  • Dr Hinshaw, November 23rd.

Dr. Hinshaw also said that Alberta's contact-tracing system has been unable to keep up with demand, given the significant increase in new cases over the past several weeks. Despite Alberta Health Services' efforts to recruit and train new contact tracers, the team has not been able to keep up. This means that there has been a slowly growing backlog of cases over the past several weeks who have not yet had a call from AHS to do the case investigation. 

"To be clear, these have all received notification of their positive result. It is simply the investigation they have not had the opportunity to complete," she said. "We are left with an incredibly difficult problem to solve. In order to maximize the effectiveness of the team, I have asked AHS to start with the most recently diagnosed cases and work backwards, trying to reach as many cases as possible, but prioritizing the cases which will have the greatest benefit in reducing further transmission."

As a temporary measure starting on Tuesday, if 10 days have passed since someone received a positive COVID-19 test result, AHS will no longer call that person to conduct a case investigation or contact tracing. Those people will instead receive text messages notifying them to not expect calls, and to provide guidance on if or when their isolation period has ended.

Be safe, be well, be kind.
Wash your hands with soap and water and use hand sanitizer.
Wear masks.
Practise physical distancing.


Thank you.

Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca


Alberta 
  • Up to two essential visitors, identified by the Resident, may visit at a time in Long-Term Care, Supportive Living, and other Congregate Living Settings during non-outbreak periods. The visitor must be identified on the essential visitor list on site.

  • Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This will include a temperature check and a  questionnaire.

  • Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff and prior to the scheduled visit.

  • Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

  • Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of two meters or six feet and use hand sanitizer before and following visiting. No physical contact is permitted.

  • Masks must be worn for the entire visit.  Following your visit you are to remove the mask, place it in the garbage can provided at the front door, and complete hand hygiene.

  • Respiratory hygiene (coughing/sneezing into your sleeve) is expected during your visit. Use site hand sanitizer or wash your hands with soap and warm water.

  • In the case of palliative or end-of-life visitation, more than two visitors are allowed, following screening and upon checking with the site Manager. Masks and hand hygiene are still required. 


British Columbia

For all visitors:

  • Please note that there is a new B.C. visitation policy as of November 11th. To learn more, click here.

  • Residents are permitted one essential visitor (unless visits are of a palliative nature).

  • Please note that there is a new B.C. mask policy as of November 9th. To learn more, click here.

  • All visitors in a Long-Term Care or Seniors Assisted Living residence must wear a medical mask at all times

  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

Essential Visits at Long-term and Acute Care Communities for BC

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

  • Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

  • Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.


Social visits

For visitation guidelines, please refer to the Alberta or British Columbia governmental health authorities. Currently, residents in British Columbia are permitted one essential visitor (unless visits are of a palliative nature).

Visitors must:

  • Book the visit in advance with staff.

  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.

  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.


November 11th

NEW B.C. VISITATION POLICY - One essential visitor only. Click here to learn more.
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NEW B.C. MASK POLICY - Medical masks required. Click here to learn more.

Dear Optima Living Residents, Families, and Care Partners:

Halloween has passed, but has there been anything more scary than 2020?

Although Halloween may have looked a little different than what we are used to, each one of our communities managed to celebrate in their own way, while following COVID-19 protocols.

We have been dealing with this virus for eight months now, and together we are getting stronger with each day that passes. COVID-19 is not a sprint but a marathon in protecting ourselves and others in our communities. 

Our care partners, residents, and families have been amazing, and are navigating through this ordeal with tremendous strength and resilience.

We want to remind you of our webinars and coffee chats that will enable you to remain connected and informed! Head to our Optima Living Facebook page to learn more.

We also want to extend our kind words and encouragement to our communities located in Claresholm and Vegreville, Alberta. Cottonwood Village and Century Park are allowing essential visitors from October 31st onwards, effective for two weeks pending the orders from the Chief Medical Officer of Health Dr. Hinshaw. 

If you have family or friends in these communities, please reach out and connect with their community regarding visitation.

Flu season is upon us, so don’t forget to get your flu shot! Alberta Health Services (AHS) and HealthLink BC have provided valuable information about the flu and the vaccine. Click here for the AHS information, and here for the HealthLink BC resource.

Thank you. Be safe. Be well.

Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca

Alberta 
  • Up to two essential visitors, identified by the Resident, may visit at a time in Long-Term Care, Supportive Living, and other Congregate Living Settings during non-outbreak periods. The visitor must be identified on the essential visitor list on site.

  • Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This will include a temperature check and a  questionnaire.

  • Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff and prior to the scheduled visit.

  • Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

  • Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of two meters or six feet and use hand sanitizer before and following visiting. No physical contact is permitted.

  • Masks must be worn for the entire visit.  Following your visit you are to remove the mask, place it in the garbage can provided at the front door, and complete hand hygiene.

  • Respiratory hygiene (coughing/sneezing into your sleeve) is expected during your visit. Use site hand sanitizer or wash your hands with soap and warm water.

  • In the case of palliative or end-of-life visitation, more than two visitors are allowed, following screening and upon checking with the site Manager. Masks and hand hygiene are still required. 


British Columbia

For all visitors:

  • Please note that there is a new B.C. visitation policy as of November 11th. To learn more, click here.

  • Residents are permitted one essential visitor (unless visits are of a palliative nature).

  • Please note that there is a new B.C. mask policy as of November 9th. To learn more, click here.

  • All visitors in a Long-Term Care or Seniors Assisted Living residence must wear a medical mask at all times

  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

Essential Visits at Long-term and Acute Care Communities for BC

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

  • Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

  • Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.


Social visits

For visitation guidelines, please refer to the Alberta or British Columbia governmental health authorities. Currently, residents in British Columbia are permitted one essential visitor (unless visits are of a palliative nature).

Visitors must:

  • Book the visit in advance with staff.

  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.

  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.


October 19th

Dear Optima Living Team Members, Residents, and Families:

I am delighted to provide the following update on behalf of the entire Optima Living Family.

On October 2nd, we discovered that one of the care partners tested COVID-positive at Century Park in Vegreville, Alberta. Yesterday, we received the final test results that there has been no transmission of the virus to any residents or care partners. All residents and staff have been tested multiple times and each time results showed that they were COVID-free. In addition, the care partner is recovering well, for which we are grateful.

Special thanks to Century Park Site Manager Vishu Kaur for her amazing leadership and the entire Pro Vita team around her who everyday support Century Park. Other people and groups who deserve our sincere thanks include Yvette Elmquist, Regional Director of Quality Care, who went directly into the site for a few days providing assistance, and Pro Vita and the rest of the Optima Living Support Services and Operations team members. Thank you to everyone for your efforts in protecting our residents and those who care for them.

When Century Park was informed in early October that an employee had tested positive for COVID-19, the team under Vishu’s leadership immediately started to put in place the pandemic plan that AHS had reviewed and approved beforehand. Over the past few weeks, Century Park worked tirelessly with AHS to use best-practice/evidence-based guidelines for COVID-19 outbreak prevention, control and management.

We have reached out to offer emotional support to the care partner who was diagnosed and continue to be in regular contact to ensure this person is recovering well.

Vishu, and both the on and off-site teams, did an amazing job. It has been incredibly special to see care partners step up and provide remarkable care to residents when they needed it the most.

As winter approaches, a reminder that guidelines already put in place last March will continue, such as staff wearing personal protective equipment when caring for residents and screening residents and staff for COVID-19 symptoms. This was the first case of COVID-19 in any of our communities and a great reminder to follow our infection control guidelines and to be prepared.

Thank you. Be safe. Be well.

Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca

Alberta 
  • Up to two visitors at a time may visit residents in Long-Term Care, Supportive Living, and other Congregate Living Settings. 

  • Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This may include a temperature check or a questionnaire.

  • Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff.

  • Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

  • Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of 2 meters or 6 feet and use hand sanitizer before and following visiting. No physical contact is permitted.

British Columbia

For all visitors:

  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

  • You will need to bring a mask and wear it for the duration of your visit.

  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

Essential Visits at Long-term and Acute Care Communities

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

  • Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

  • Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.


Social visits

If there is no active COVID-19 outbreak at the community, a resident may visit with one designated visitor. 

(*We can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit).

Visitors must:

  • Book the visit in advance with staff.

  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.

  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.


October 7th

Dear Optima Living Residents, Families, and Care Partners:

The Thanksgiving season is a time for family and reflection as we say goodbye to summer and welcome a new season. While our plan is always to make Thanksgiving a special time for our residents, we do have some unfortunate news to share with you..

One staff member at the Century Park site in Vegreville, Alberta recently received a diagnosis of COVID-19. This is the first case of COVID-19 in any of our residences in British Columbia or Alberta. As would be the case at all of our sites, a pandemic plan, prepared beforehand, was immediately implemented, and AHS as well as the Medical Health Officer of the region was contacted for ongoing direction and support.

We are offering emotional support to the care partner (staff member) who has been diagnosed and are in regular contact to ensure the person is recovering well.

Century Park is making every effort to reduce the spread and impact of COVID-19. Fortunately, care partners at this site do not work at other sites and we are taking steps to ensure the spread of the virus is contained. The on-site team is doing an amazing job and the care partners have stepped up to provide excellent care to residents at such an important time. As always, the health and safety of our residents and care partners will continue to guide all our actions.

Please remember that throughout Canada, the risk of infection still persists, and everyone is asked to maintain their COVID-19 health practices of physical distancing, wearing a mask, and being vigilant with hand hygiene.

For our communities, each health authority has different rules or guidelines for visitation and outings, and they are summarized below. Please reach out to your site leader if you have any questions.

Dr. Hinshaw, Alberta's Chief Medical Officer of Health, has recorded a short video for use in outbreak training sessions for continuing care staff. The message is one of thanks to the staff working in these settings for all their hard work, and an acknowledgment of how difficult the past many months have been. Click here to download her video.

We also continue to encourage families, friends, and caregivers to stay in touch virtually where in-person visits are not possible.

Thank you. Be safe. Be well.

Farid Damji | Co-Founder & Principal

Optima Living

Alberta 
  • Up to two visitors at a time may visit residents in Long-Term Care, Supportive Living, and other Congregate Living Settings. 

  • Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This may include a temperature check or a questionnaire.

  • Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff.

  • Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

  • Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of 2 meters or 6 feet and use hand sanitizer before and following visiting. No physical contact is permitted.

British Columbia

For all visitors:

  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

  • You will need to bring a mask and wear it for the duration of your visit.

  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

Essential Visits at Long-term and Acute Care Communities

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

  • Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

  • Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social visits

If there is no active COVID-19 outbreak at the community, a resident may visit with one designated visitor. 

(*We can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit).

Visitors must:

  • Book the visit in advance with staff.

  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.

  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.


October 1st

Dear Optima Living Residents, Families, and Care Partners:

As we get ready for another great Thanksgiving season, you may be wondering what each community is doing to celebrate this year.

Please connect with your site manager in regards to what is recommended in your community and what we are doing to make sure our families and residents can stay connected and safely celebrate the season. 

We are doing a fun project asking our residents and care partners what they are thankful for this season. It has brought up some amazing conversations. We would love to hear from you about what you are thankful for and what silver linings have you discovered in the midst of the pandemic.

Please email us at [email protected]. We would love to hear from you.

Remember that the risk of infection still persists and everyone is asked to maintain their COVID-19 health practices of physical distancing, wearing a mask, and being vigilant with hand hygiene.

For our communities, each health authority has different rules or guidelines for visitation and outings, and they are summarized below. Please reach out to your site leader if you have any questions.

Dr. Hinshaw, Chief Medical Officer of Health, has recorded a short video for use in outbreak training sessions for continuing care staff. The message is one of thanks to the staff working in these settings for all their hard work, and an acknowledgment of how difficult the past many months have been. Click here to download her video.

We also continue to encourage families, friends, and caregivers to stay in touch virtually where in-person visits are not possible.

Thank you. Be safe. Be well.

Farid Damji | Co-Founder & Principal

Optima Living

Alberta
  • Up to two visitors at a time may visit residents in Long-Term Care, Supportive Living, and other Congregate Living Settings. 

  • Each visitor must be verified and be on a list provided by the resident. They will undergo a health screening prior to entering the community. This may include a temperature check or a questionnaire.

  • Visits must occur in the resident’s room, great room or outdoor patio when arranged with the site staff.

  • Visitors must be feeling well and not displaying any symptoms at the time of visit and ensure they have cleared all of the questions on the questionnaire.

  • Visitors must comply with any Personal Protective Equipment (PPE) requirements which includes wearing a medical grade mask available on site, maintain social distancing of 2 meters or 6 feet and use hand sanitizer before and following visiting. No physical contact is permitted.

British Columbia

For all visitors:

  • You will be screened for signs and symptoms of illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

  • You will need to bring a mask and wear it for the duration of your visit.

  • Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance where possible.

Essential Visits at Long-term and Acute Care Communities

The essential visitor policy remains in effect at long-term care and acute care communities. Essential visits are:

  • Visits for compassionate care such as critical illness, hospice care, end of life and Medical Assistance in Dying.

  • Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

  • Visits essential to patient/client care and well-being including: Assistance with feeding, mobility, and personal care and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor during a visit may be allowed for palliative and end-of-life care.)

As per the provincial guidance, all visitors are required to: wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social visits

If there is no active COVID-19 outbreak at the community, a resident may visit with two designated visitors. 

(*We can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit).

Visitors must:

  • Book the visit in advance with staff.

  • Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the community.

  • Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

  • Socialize in designated visiting areas which may include, outdoor and indoor spaces, as well as single client rooms for those with limited mobility.


September 15th

Dear Optima Residents, Families, and Care Partners:

As we transition from summer to fall, we hope you have had a chance to catch your breath and reflect on where we are at in this epic battle against COVID-19. It’s a battle that is far from over, yet we are continuously inspired and energized by the incredible efforts of our care partners (staff) every day at our communities.

We started this journey of the uncertainties that come with COVID-19 in March, and we continue to work hard every day to ensure the safety of our residents and those who care for them.

We appreciate everyone’s patience as we adapt to new guidelines and welcome visitors back into our communities in a safe manner through expanded visitation programs.

Please remember that the risk of infection still persists and everyone is asked to maintain their COVID-19 health practices of social distancing, wearing a mask, and hand hygiene.

 For our homes, each health authority has different rules for visitation guidelines, and they are summarized below. Please reach out to your site leader if you have any questions.

We also continue to encourage families, friends, and caregivers to stay in touch virtually where in-person visits are not possible.

How To Stay Socially Connected

Thank you. Be Safe. Be Well.  

Farid Damji | Co-Founder & Principal
Optima Living

www.optimaliving.ca

Alberta

· Only one, single essential visitor at a time may visit residents in Long-Term Care, Assisted Living, Supportive Living, and other Congregate Living settings. 

· Each essential visitor must be verified and undergo a health screening prior to entering the facility. This may include a temperature check and/or a questionnaire.

· Visits must occur in the resident’s room unless aiding with care activities such as mealtime.

· Visitors must be feeling well and not displaying any symptoms at the time of visit.

· Visitors must comply with Personal Protective Equipment (PPE) requirements, including (not not limited to) masks.

British Columbia

For all visitors:

· You will be screened for signs and symptoms of any illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

· You will need to bring a mask and wear it for the duration of your visit.

· Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance wherever possible.

Essential Visits

The essential visitor policy remains in effect at Long-Term Care and Acute Care facilities. Essential visits are:

· Visits for compassionate care such as critical illness, hospice care, end-of-life, and Medical Assistance in Dying.

· Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

· Visits essential to patient/client care and well-being including assistance with feeding, mobility, and personal care, and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor at a time may be allowed for palliative and end-of-life care.) 

As per the provincial guidance, all visitors are required to: wear a maskpractice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social Visits

If there is no active COVID-19 outbreak at the facility, a resident may visit with one designated family member or friend. We can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit.

Visitors must:

· Book the visit in advance with staff.

· Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the facility.

· Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

· Socialize in designated visiting areas, which may include outdoor and indoor spaces or single client rooms for those with limited mobility.

We also continue to encourage families, friends and caregivers to stay in touch virtually where in-person visits are not possible. The safe return to activities like visitation and outings depends on all of us (residents, families, care partners, visitors) working together to keep the virus from entering our homes.


September 2nd, 2020

Dear Optima Residents, Families, and Care Partners:

We hope all of you have had an opportunity to get outdoors with the weather being so wonderful!

At Optima Living, we are constantly educating ourselves on the latest policies, procedures, and protocols to ensure our communities continue to thrive in this new world. This means balancing infection control with expanded visitation.

We know how hard this time has been for both residents and their loved ones to be physically separated. We are delighted to facilitate expanded visitation! As we welcome back loved ones in a safe and controlled way, we appreciate everyone’s patience. 

Please remember that the risk of infection still persists, and everyone is asked to maintain their COVID-19 health practices. Alberta’s Chief Medical Officer and British Columbia’s Provincial Health Officer continue to emphasize the message of social distancing, wearing a mask, and hand hygiene as the most important actions of safe living during this time. 

For our residences, each health authority has different rules for visitation guidelines. A summary of those guidelines follows. Please reach out to your site leader if you have any questions.

Alberta

· Only one, single essential visitor at a time may visit residents in Long-Term Care, Supportive Living, and other Congregate Living settings. 

· Each essential visitor must be verified and undergo a health screening prior to entering the facility. This may include a temperature check and/or a questionnaire.

· Visits must occur in the resident’s room unless aiding with care activities such as mealtime.

· Visitors must be feeling well and not displaying any symptoms at the time of visit.

· Visitors must comply with Personal Protective Equipment (PPE) requirements.

British Columbia

For all visitors:

· You will be screened for signs and symptoms of any illness, including COVID-19 and possible exposure to COVID-19, prior to every visit.

· You will need to bring a mask and wear it for the duration of your visit.

· Please practice hand and respiratory hygiene (cough/sneeze etiquette), and maintain two-metres of physical distance wherever possible.

Essential Visits

The essential visitor policy remains in effect at Long-Term Care and Acute Care facilities. Essential visits are:

· Visits for compassionate care such as critical illness, hospice care, end-of-life, and Medical Assistance in Dying.

· Communication assistance, and supported decision-making for people with disabilities or cognitive impairment.

· Visits essential to patient/client care and well-being including assistance with feeding, mobility, and personal care, and 􏰁existing registered volunteers providing services as described.

Unlike social visits, essential visits may not need to be scheduled in advance. A client can have more than one essential visitor but only one visitor is allowed at a time. (More than one visitor at a time may be allowed for palliative and end-of-life care.) 

As per the provincial guidance, all visitors are required to: wear a maskpractice hand and respiratory hygiene (cough and sneeze etiquette), and maintain a two-metre physical distance where possible.

Social Visits

If there is no active COVID-19 outbreak at the facility, a resident may visit with one designated family member or friend. We can approve a change to the designated visitor under extenuating circumstances; for example, if the visitor moves away or becomes ill and is unable to visit.

Visitors must:

· Book the visit in advance with staff.

· Be screened on every visit for respiratory and gastrointestinal symptoms and possible exposure to COVID-19. Visitors with symptoms are not permitted to enter the facility.

· Wear a mask, practice hand and respiratory hygiene (cough and sneeze etiquette) and maintain a two-metre physical distance where possible.

· Socialize in designated visiting areas, which may include outdoor and indoor spaces or single client rooms for those with limited mobility.

We also continue to encourage families, friends and caregivers to stay in touch virtually where in-person visits are not possible. The safe return to activities like visitation and outings depends on all of us (residents, families, care partners, visitors) working together to keep the virus from entering our homes.

Can I still get regular medical care?

Thank you. Be Safe. Be Well.  

Farid Damji | Co-Founder & Principal
Optima Living Communities

www.optimaliving.ca


July 20th, 2020

Dear Residents, Families, and Care Partners,

At Optima Living, we know how hard this time has been for both residents and their loved ones to be physically separated. We are delighted to facilitate expanded visitation! As we welcome back loved ones in a safe and controlled way, we appreciate everyone’s patience.

Thank you for the incredible courage, strength, and cooperation you have shown in protecting our cherished residents and those who care for them.

Our communities are experiencing such a tremendous amount of support & gratitude and we truly could not be more thankful.

Here is a thank you Chilliwack Lifestyles, an Optima Living Community in Chilliwack, received in the local newspaper.
Here is a thank you Chilliwack Lifestyles, an Optima Living Community in Chilliwack, received in the local newspaper.

Let’s Continue to Stay Safe:

COVID-19 Prevention at Optima Living Communities includes infection control precautions that are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials. Everyone is asked to maintain their COVID-19 health practices, including physical distancing, frequent handwashing and wearing a mask when distancing isn’t possible.

Some of our infection control precautions include:

– Universal masking for care partners

– Enhanced screening

– Limited visitor access 

– Infection control and outbreak plans are in place and ready to activate

– Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities

– Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak

Thank you. Be Safe. Be Well.

Farid Damji | Co-Founder & Principal
Optima Living


July 7th, 2020

Dear Residents, Families, and Care Partners,

This week, BC announced new visitation guidelines for long-term care homes and seniors’ assisted living residences. At Optima Living, we know how hard this time has been for both residents and their loved ones and we are working hard to develop safe guidelines for expanded visitation. We look forward to welcoming back loved ones in a safe and controlled way and we appreciate everyone’s patience as we ensure all precautions and resources are ready.

Last week, our communities celebrated Canada Day. We are proud to be a Western Canadian Company. Canada continues to shine as one of the best countries in the world on so many levels and we love to honour and celebrate what makes Canada diverse and special—not just on July 1st, but every day.

Thank you for the incredible courage, strength and cooperation you have shown in protecting our cherished residents and those who care for them.
Here is a photo from our community managers from our newest community: Wisteria Place in Steveston, BC.

Maureen Fakaro and Gurpreet Pannu, the Community Relations team at Wisteria Place, with prospective residents celebrating Canada Day with physical distancing.
Maureen Fakaro and Gurpreet Pannu, the Community Relations team at Wisteria Place, with prospective residents celebrating Canada Day with physical distancing.

Let’s Continue to Stay Safe:

COVID-19 Prevention at Optima Living communities includes infection control precautions that are being taken in each of our residences and offices, including implementing all recommendations from health authorities and government officials. Everyone is asked to maintain their COVID-19 health practices including physical distancing, frequent handwashing, and wearing a mask.

Some of these protocols include:

– Universal masking for care partners: All care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

– Enhanced screening for the virus: All sites are actively screening (including regular temperature checks) all care partners, essential visitors and residents according to government guidelines.

– Limited access to essential visitors only:  At all sites from Independent Living to Long Term Care. Arrangements for outdoor visits are available at all sites.

– Infection control and outbreak plans are in place and ready to activate.

– Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

– Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

Thank you. Be Safe. Be Well.

Farid Damji | Co-Founder & Principal
Optima Living


June 29th, 2020

Dear Residents, Families, and Care Partners,

We hope you and your families are all safe and well.

Thank you for the incredible courage, strength and cooperation you have shown in protecting our cherished residents and those who care for them. As we all start to experience quarantine fatigue and loosened lockdowns, please do not forget the public health measures that have allowed us to battle the spread of the virus and flatten the curve. It’s important that all of us take personal responsibility for protecting our communities from COVID-19.

Last weekend, our communities celebrated Father’s Day. It was a little different then our past celebrations but our care partners are getting quite creative with how we honour our residents during these times.
Last weekend, our communities celebrated Father’s Day. It was a little different then our past celebrations but our care partners are getting quite creative with how we honour our residents during these times.
One of our communities in Claresholm, Alberta received live music.
One of our communities in Claresholm, Alberta received live music.

We are here to support and connect families.

Let’s Continue to Stay Safe:

COVID-19 Prevention at Optima Living Communities includes infection control precautions that are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials.

Some of these protocols include:

– Universal masking for care partners: All care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

– Enhanced screening for the virus: All sites are actively screening (including regular temperature checks) all care partners, essential visitors and residents according to government guidelines.

– Limited access to essential visitors only:  At all sites from Independent Living to Long Term Care. Arrangements for outdoor visits are available at all sites.

– Infection control and outbreak plans are in place and ready to activate.

– Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

– Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

We will prevail in this crisis and will come out of it stronger.

Thank you. Be Safe. Be Well.

Farid Damji | Co-Founder & Principal
Optima Living


June 12th, 2020

Dear Residents, Families, and Care Partners,

We hope you and your families are all safe and well.

Thank you for the incredible courage, strength, and cooperation you have shown in protecting our cherished residents and those who care for them. As we all start to experience quarantine fatigue and loosened lockdowns, please do not forget the public health measures that have allowed us to battle the spread of the virus and flatten the curve. It’s important that all of us take personal responsibility for protecting our communities from COVID-19.

Although things are less than normal in the outside world, Optima Living is committed to maintaining a sense of normalcy within our walls. We are here to support and connect families.

Let’s Continue to Stay Safe:

COVID-19 Prevention at Optima Living Communities includes infection control precautions that are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials.

Some of these protocols include:

– Universal masking for care partners: All care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

– Enhanced screening for the virus: All sites are actively screening (including regular temperature checks) all care partners, essential visitors and residents according to government guidelines.

– Limited access to essential visitors only: At all sites from Independent Living to Long Term Care. Arrangements for outdoor visits are available at all sites.

– Infection control and outbreak plans are in place and ready to activate.

– Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

– Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

We will prevail in this crisis and will come out of it stronger.

Thank you. Be Safe. Be Well.

Farid Damji | Co-Founder & Principal
Optima Living
www.optimaliving.ca


June 2nd, 2020

Dear Residents, Families, and Care Partners:

We hope you and your families are all safe and well.

Thank you for the incredible courage, strength and cooperation you have shown in protecting our cherished residents and those who care for them. As we all start to experience quarantine fatigue and loosened lockdowns, please do not forget the public health measures that have allowed us to battle the spread of the virus and flatten the curve.

We will continue to rely on the latest science on COVID and be guided by compassion. Let’s make sure we don’t give up on the hard earned gains we have made until we are sure it is safe to do so. COVID-19 has certainly challenged us and continues to do so, but with our collective efforts we will prevail through this marathon and will come out of it stronger.

Shout out! 

Shout out to our friends at Cubii, makers of Under Desk Elliptical machines, for generously donating equipment to our communities. As you can see below, these amazing little units are  helping residents remain active and healthy during this time of physical distancing.

We are here to support and connect families 

Is your loved one celebrating a birthday? Let us know how we can help make it special. Friends and families are encouraged to stay in touch and to use the iPads that are available for residents.

Let’s Continue to Stay Safe:

COVID-19 Prevention at Optima Living Communities includes infection control precautions that are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials.

Some of these protocols include:

– Universal masking for care partners: All care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike. 

– Enhanced screening for the virus: All sites are actively screening (including regular temperature checks) all care partners, essential visitors and residents according to government guidelines.

– Limited access to essential visitors only:  At all sites from Independent Living to Long Term Care. Arrangements for outdoor visits are available at all sites.

– Infection control and outbreak plans are in place and ready to activate. 

– Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities. – Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak. 

Be Safe. Be Well.  

Farid Damji | Co-Founder & Principal
Optima Living


May 25th, 2020

Dear Residents, Families and Care Partners:

 We hope you and your families are all safe and well.

Thank you for the incredible courage, strength and cooperation you have shown in protecting our cherished residents and those who care for them. As we all start to experience quarantine fatigue and loosened lockdowns, please do not forget the public health measures that have allowed us to battle the spread of the virus and flatten the curve. It’s important that all of us take personal responsibility for protecting our communities from COVID-19.

Although things are less than normal in the outside world, Optima Living Communities are committed to maintaining a sense of normal within our walls.

We are here to support and connect families 

Is your loved one celebrating a birthday? Let us know how we can help make it special. Friends and families are encouraged to stay in touch and to use the iPads that are available for residents. 

Let’s Continue to Stay Safe:

COVID-19 Prevention at Optima Living Communities includes infection control precautions that are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials.

Some of these protocols include:

– Universal masking for care partners: All care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike. 

– Enhanced screening for the virus: All sites are actively screening (including regular temperature checks) all care partners, essential visitors and residents according to government guidelines.

– Limited access to essential visitors only:  At all sites from Independent Living to Long Term Care. Arrangements for outdoor visits are available at all sites.

– Infection control and outbreak plans are in place and ready to activate. 

– Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities. 

– Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

Be Safe.  Be Well.  

Farid Damji | Co-Founder & Principal
Optima Living


May 15th, 2020

We are thankful for the compassion and clinical support our care partners provide everyday to our residents.  Many of our Optima Living Communities celebrated Mother’s Day with creative ways to connect residents with their loved ones as part of outdoor visits.

Optima Living remains vigilant in our efforts to #FlattenTheCurve and protect our residents and those who care for them. 

We are also grateful to the many care partners who as mothers themselves celebrated with moms at Optima Living!

We are here to support and connect families 

Friends and families are encouraged to stay in touch and to use the iPads that are available for residents.

Staying Safe:
COVID-19 Prevention at Optima Living Communities 

Infection control precautions are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials.

Some of these protocols include:

  • Universal masking for care partners: All care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

  • Enhanced screening for the virus: All sites are actively screening (including regular temperature checks) all care partners, essential visitors and residents according to government guidelines.

  • Limited to essential visitors only:  At all sites from Independent Living to Long Term Care. Arrangements for outdoor visits are available at all sites.

  • Infection control and outbreak plans are in place and ready to activate.

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

  • Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

Be Safe. Be Well.  

Farid Damji | Co-Founder & Principal
Optima Living


May 7th, 2020

We are thankful for the compassion and clinical support our care partners provide everyday to our residents.  Optima Living Communities remain vigilant in our efforts to #FlattenTheCurve and protect our residents and those who care for them.

COVID-19 Prevention at Optima Living 

Infection control precautions are being taken in each of our residences and offices, including implementing all recommendations from Health Authorities and Government Officials.

Some of these protocols include:

  • Universal masking for care partners: Effective immediately, all care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

  • Enhanced screening for the virus: According to government guidelines for  all care partners, essential visitors and residents.

  • Limited to essential visitors only:  At all sites from Independent Living to Long Term Care.– Infection control and outbreak plans are in place and ready to activate.

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

  • Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

  • We are here to support and connect families 

 iPads are available for residents to communicate with friends and families.  

Many of our Optima Living Communities are busy planning innovative ways for you to connect with your loved ones during Mother’s Day

Please contact us to find out how we are supporting families socially engage with their loved ones

Optima Living would love to see the creative ways you connect during the weekend. Please email [email protected] your photos and stories for us to share on social media, as this brings smiles and uplifts us all. 

Be Safe. Be Well.  

Farid Damji | Co-Founder & Principal

Optima Living


May 3rd, 2020

We are thankful for the compassion and clinical support our care partners provide everyday to our residents.  Optima Living Communities remain vigilant in our efforts to #FlattenTheCurve and protect our residents and those who care for them. 

COVID-19 Prevention at Optima Living Communities 

Infection control precautions are being taken in each of our residences and offices, including implementing all recommendations from the Public Health Agency of Canada, the Provincial Medical Health Officers, and the World Health Organization (WHO). 

Some of these protocols include:

  • Universal masking for care partners: Effective immediately, all care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike. 

  • Enhanced screening for the virus: According to government guidelines for  all care partners, essential visitors and residents.

  • Limited to essential visitors only:  At all sites from Independent Living to Long Term Care.

  • Infection control and outbreak plans are in place and ready to activate.

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities. 

  • Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

We are here to support and connect families 

If your loved one needs help with anything, please don’t hesitate to reach out.  iPads are available for residents to communicate with friends and families.  

Mother’s Day

As this special day is coming up, we wanted to ensure that family members were able socially engage while maintaining physical distancing measures. 

We look forward to arranging for a virtual meet up with your loved one. Please reach out for specific events planned at each location.

Be Safe. Be Well.  

Farid Damji | Co-Founder & Principal
Optima Living


April 27, 2020

Optima Living remains vigilant in our efforts to #FlattenTheCurve and protect our residents and those who care for them. We are thankful for the compassion and clinical support our care partners provide everyday to our residents.  

COVID-19 Prevention at Optima Living Communities 

Infection control precautions are being taken in each of our residences and offices, including implementing all recommendations from the Public Health Agency of Canada, the Provincial Medical Health Officers, and the World Health Organization (WHO). Some of these protocols include:

  • Universal masking for care partners: Effective immediately, all care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

  • Enhanced screening for the virus: According to government guidelines for  all care partners, essential visitors and residents.

  • Limited to essential visitors only:  At all sites from Independent Living to Long Term Care.– Infection control and outbreak plans are in place and ready to activate.

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

  • Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

We are here to support and connect families 

If your loved one needs help with anything, please don’t hesitate to reach out.  iPads are available for residents to communicate with friends and families.  

Warm Wishes

Farid Damji | Co-Founder & Principal
Optima Living


April 22, 2020

Optima Living remains vigilant in our efforts to #FlattenTheCurve. We are thankful for the compassion and clinical support our care partners provide everyday to our residents.  

COVID-19 prevention at Optima Living 

  • Necessary infection control precautions are being taken in each of our residences and offices, including implementing all recommendations from the Public Health Agency of Canada, the Provincial Medical Health Officers, and the World Health Organization (WHO). 

  • Some of these protocols include:

  • Universal masking for care partners: Effective immediately, all care partners who provide direct or indirect care within 2 meters of a resident wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike.

  • Enhanced screening for the virus: According to government guidelines for  all care partners, essential visitors and residents.

  • Limited to essential visitors only:  At all sites from Independent Living to Long Term Care.

  • Infection control and outbreak plans are in place and ready to activate.

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

  • Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak.

Generous donation of 5000 face masks 

Thank you to SGP who donated these masks! ‘We own and manage over 130 Senior Care residences in Canada and are intimately connected to the industry and have become known as the purchasing network of choice and opportunity, delivering the best quality and value through people, products and technology to the Seniors’ market. We were happy to be able to contribute to your PPE supplies in a small way, to continue to support our longtime Partner, Optima Living. We wish all continued health and safety through these challenging times, said Jason Horne, Senior Director at SGP.

We are here to support and connect families 

If your loved one needs help with anything, please don’t hesitate to reach out.  iPads are available for residents to communicate with  friends and families.  

We offer places to engage in the community during this time of isolation.

Warm Wishes

Farid Damji | Co-Founder & Principal
Optima Living


April 19, 2020

Optima Living remains vigilant in our efforts to #FlattenTheCurve. We are incredibly thankful for the compassion and clinical support our care partners provide everyday to our residents.  

 COVID-19 prevention at all Optima Living residences:

 All necessary infection control precautions are being taken in each of our residences and offices, including implementing all recommendations from the Public Health Agency of Canada, the Provincial Medical Health Officers, and the World Health Organization. Some of these protocols include:

  • Enhanced screening for the virus according to government guidelines for  all care partners, essential visitors and residents

  • Limited to essential visitors only at all sites from Independent Living to Long Term Care

  • Infection control and outbreak plans are in place and ready to activate

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities

  • Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak

  • Universal masking for care partners who provide direct or indirect care within 2 meters of a resident  wear a surgical mask. This will help us reduce the potential spread of the virus by providing an added layer of protection for care partners and residents alike

We Thank You

Thank you to our many partners and friends, who are reaching out to our care providers and ensuring their spirits are uplifted and that our residents know that they are being well thought of outside of their community.

Here is a photo taken at our West Vancouver Care Centre community, where a bagpiper serenaded our residents and care partners.

We are here to support and connect families.

If your loved one needs help with anything, please don’t hesitate to reach out. iPads are available for residents to communicate with friends and families.  

Warm Wishes

Farid Damji | Co-Founder & Principal
Optima Living


April 15th, 2020

Optima Living remains vigilant in our efforts to #FlattenTheCurve and we are so incredibly thankful for  the incredible attention and clinical support our care partners provide everyday to our residents.  

What Optima Living is doing to help prevent COVID-19 in our residences

We are taking all necessary infection control precautions in our residences and offices, including implementing all recommendations from the Public Health Agency of Canada, the Provincial Chief Medical Health Officer, and the World Health Organization (WHO). 

Some of these protocols include:

  •  Enhanced screening for the virus according to government guidelines for    all care partners, essential visitors and residents

  •  Visitors at all sites from Independent Living to Long Term Care being limited to  essential visitors only

  •  Ensuring infection control and outbreak plans are in place and ready to activate

  •  Enhanced cleaning and sanitation, particularly of high-touch areas, in all facilities

  •  Ensuring adequate supplies of personal protective equipment are available in each facility in case of an outbreak

We want to thank many of our partners and friends, who are reaching out to our care providers and ensuring their spirits are uplifted and that our residents know that they are being well thought of outside of their community.

We want to share a few ways that you can practice gratitude during this time in hopes to uplift your spirits to continue with this isolation with strength and kindness to yourself.

Practicing Gratitude

  • List 3 things you are grateful for each day

    1. Write someone a letter or an email giving them thanks
    2. Smile
    3. Remain positive

Warm Wishes,

Farid Damji | Co-founder & Principal
Optima Living


April 12th, 2020 – COVID-19 Update

We would like to wish our care partners, residents and resident’s families a Happy Easter.

We understand that with our Physical Distancing measures, this season is hard for families to connect in person.

Isolation is difficult for everyone but especially seniors, and we want to make sure each person feels like they are not alone. We have made arrangements at each community for residents to facetime or video chat with their families and friends. Please know our site managers and care partners are more than happy to assist you in connecting with your loved ones.

What is Optima Living doing to help prevent COVID-19 in our residences?

The health and safety of our resident and those who care for them is our top priority.  At all Optima communities, we are taking enhanced infection control precautions in our residences and offices, including implementing all recommendations from the Public Health Agency of Canada, the Chief Medical Officer, and the World Health Organization (WHO). Some of these protocols include:

  • Enhanced screening for the virus according to government guidelines

  • Ensuring infection control and outbreak plans are in place and ready to activate

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all facilities

  • Ensuring adequate supplies are available in each facility in case of an outbreak

Thank You

We want to thank many of you, who are reaching out to our residents and care partners to ensure their spirits are uplifted. From donations of fresh flowers for our residents to special videos for the staff, we appreciate the countless ‘Thank You’ messages we have received. We encourage you to share your stories by sending in any photos or videos you may have to [email protected], so we can share these heartfelt messages with our Optima family.

If there is anything we can do for you and your loved ones during this difficult time, please let us know. We are continually providing updates and resources through our social media. We encourage you to follow our social media platforms for more updates, positive stories, and online events.

We are all in this together, and together we will overcome this.

Warm Wishes,

Farid Damji | Co-founder & Principal
Optima Living


April 8, 2020

The health and safety of our residents, their families and that of our care partners, is our top priority at Optima Living Communities.  Our dedicated care partners are taking the necessary preventive precautions while continuing to provide compassionate and quality care to our cherished residents.

We are working closely with our public health experts and constantly monitoring and complying with all recommendations from federal and provincial health officials.

Protocols to protect

  • Enhanced screening for the virus according to government guidelines.

  • Ensuring infection control and outbreak plans are in place and ready to activate.

  • Enhanced cleaning and sanitation, particularly of high-touch areas, in all communities.

  • Ensuring adequate supplies are available in each facility in case of an outbreak.

  • Residents and family members will continue to receive regular communication regarding COVID-19 as the situation further develops. Any resident or family member who has concerns or questions may contact their respective residence.

With Easter weekend fast approaching, our communities have been connecting with others while social distancing by colouring Easter Eggs to put in their windows/doorways. In addition, we have iPads at every site ready for families and friends to reunite this long weekend. Please reach out and we can schedule a time with your loved one.

We have attached a colouring sheet to this update, if you want to print, colour and share with others over the Easter weekend.
We have attached a colouring sheet to this update, if you want to print, colour and share with others over the Easter weekend.

It has been heartwarming and uplifting to see how others are choosing to connect with our communities, and we would love to see more.

Please send photos to [email protected]

These protocols are essential to protect our communities, but they create the risk of another problem: loneliness.

Research shows loneliness negatively affects seniors’ mental and physical health, said Roger Wong, a geriatrics doctor and advocate for better seniors’ care.

“The question becomes, ‘How do we look at social distancing to protect seniors physically but still engage them socially?’” said Wong, a University of Alberta alumnus who is now executive associate dean and a clinical professor in the Department of Medicine at the University of British Columbia.

We encourage families to find ways to virtually connect with their loved ones during this time.

Thank you!


April 1, 2020

During this time of physical distancing, when many extra precautions are necessary to protect our residents and those who care for them, we are also reminded how important it is to remain connected.

Last weekend at Cottonwood Village in Claresholm, Alberta, our community had the great honour for our resi­­­dent, Ken, to connect with his granddaughter on her wedding day. He is one proud Grandfather.

All Optima Living Communities are following procedures as directed by the Public Health Officers in Alberta & BC, limiting access to essential personnel only and increasing infection control measures.

Staying in touch

Our care partners are being creative to help families remain in touch. We have recently introduced Virtual Coffee Time.

It’s a way for interested Seniors to enjoy a refreshment of your choice while connecting and tuning into our Topics for Discussion. In these online community talks, participants will receive helpful information and resources that can best support Seniors in living vibrantly, under any circumstances, including what we are dealing with right now in response to COVID-19.

Warm Wishes

Optima Living Team


March 29, 2020

Optima Living continues to be vigilant about protecting the wellness and health of our residents and employees.  We are adhering to all protocols established by the Provincial health officers in Alberta and B.C.

The team at Optima Living is grateful for the support and leadership of our site leaders and partners who are tirelessly working every day to take care of the residents.  Seniors have the best protection in seniors living communities as protocols are being followed and residents are ensured to have the best care and attention.

THANK YOU to the families of our residents who have shown an outpouring of support.  We are encouraged by this short video developed by the family of on our residents in honor of the team that is taking care of their loved one at our independent living community at Chilliwack Lifestyles in B.C.  https://youtu.be/rJ4Mw38y7a4

Optima Living is offering physical distancing socialization opportunities to continue to connect with others while isolating.

Physical distancing is key if we are going to #flattenthecurve.

Farid Damji
Co-Founder & Principal


March 25, 2020

Our communities are dedicated to remaining healthy and safe in spite of the current COVID-19 virus. 

This is taking place by limiting access to essential services only, and visitors and persons who arrive to the community are being heavily screened. In addition, to enhanced screening for the virus according to government guidelines, we have infection control and outbreak plans in place, have enhanced cleaning and sanitation (particularly of high-touch areas), and ensured adequate emergency and outbreak supplies are available in each community

Thank you to our staff who have been diligently working around the clock to ensure our communities remain protected, while finding ways for our families to remain in touch. We have received many photos and uplifting messages, and we encourage you to continue to share them. They are tremendously encouraging to our staff. 

Many in our community have particular needs that, in light of the current Coronavirus situation, may have become slightly jeopardized. The team at Aster Gardens understands this very well. As we always keep the wellbeing of our community at the forefront of our minds, we’ve assembled a list of resources that you may find useful.

If there is anything we can do for you and your loved ones during this time, please let us know. We are continually providing updates and resources through our social media. We encourage you to follow our social media for more updates & positive stories as well as online events. 

Wishing you all safety & health