Dayforce is launching for Wave 1 communities on Sunday, February 22, 2026. Below you’ll find important information and step-by-step instructions to help you prepare for go-live and beyond. 

This information applies to Wave 1 communities only. The page will be updated and shared with Wave 2 communities in advance of the Wave 2 launch.

Important: Please review this section carefully.

Please review the Wave 1 and Wave 2 community lists below to confirm whether this applies to you. 

Wave 1 Communities 

OSM; Aspen House; Aster Gardens; Cedarwood Station; Century Park; Chilliwack Lifestyles; Cottonwood Village; Country Cottage; Deer Park; Golden Sands; Hawthorne; Riverside Manor; Royal Crescent Gardens; Sagebrush; Sweetgrass; The Evergreen at Fleetwood, Duncan, Penticton, Red Deer, Vernon, and Westsyde; White Heather Manor; Wild Rose; Willow Manor; Wisteria Place 

Wave 2 Communities 

Aspen Ridge; Everitt Gardens; Inglewood; Laurel Heights; Lewis Estates; MacTaggart Place; Meadowlands; Oakwood Manor; Parkwood Place; Rutherford Heights; Sage Hill; Summerwood Village; The Kensington Victoria 

About Dayforce 

Dayforce is an easy-to-use platform designed to improve employee experience by giving you quick access to pay details, schedules, and benefits—all in one place.  

  • Making it easier to access your pay, schedule, and benefits 
  • Reducing errors and improving efficiency 
  • Replacing Payworks, ComVida, and JazzHR once live 

Where and How to Download the App 

All Wave 1 employees will be asked to download the Dayforce App on Friday, February 20.

[QR code] 

Where to Locate Your Login Information 


All Wave 1 employees will receive Dayforce login information via an email to the personal email address we have on file on Friday, February 20, 2026.

The email subject line will be “Action Required: Your Dayforce account access.” 

If you don’t see the email, please check your junk or spam folder, or contact your admin manager or general manager for support. 

If you believe the email address we have on file for you is incorrect, please notify your admin manager or manager as soon as possible. 

Employees with an Optima Living Email Address

Employees with an Optima Living account will sign in to Dayforce using their existing Optima Living credentials (Single Sign-On or SSO).

No new username or password is required. 

Employees without an Optima Living Email Address

Employees without an Optima Living account will receive a username and temporary password in the welcome email, along with instructions to complete their first login and set a new password. 

What You Need to Know About the First Clock In

Getting to Know Dayforce: Help and Resources

Dayforce App: How-To Quick Guide

Please refer to the following quick start guides

Apple (iOS)

Android

  • Updating Personal Information
  • Checking Your Schedule
  • Clocking In and Out

  • Watch for the email titled: Action Required: Your Dayforce Account Access on February 20, and follow the steps provided to log in and set up your account. 
  • Begin checking [name of webpage], starting today. This page will contain important information, updates, and helpful resources as we prepare for launch. 

All Wave 1 Managers and Admin Managers: 

  • Continue using the Dayforce test environment to practice key tasks. The last day to access the test environment is February 18. If you have questions, please submit them using the form linked below. 
  • Ensure you have a trained backup in place in the event you are unavailable on Sunday or Monday (go-live), and that they are prepared to answer Dayforce-related questions. 

Links: 

  • Dayforce Test Environment Questions Form 
  • [webpage link] 

—– 

Wednesday, February 18 – Dayforce Download Day activities 

Reminder: Dayforce Download Day—February 20 for Wave 1 Communities and OSM 

As a reminder, Dayforce Download Day is coming up on February 20 for Wave 1 Communities and OSM. This is an important step to help everyone feel comfortable using Dayforce ahead of the February 22 launch. 

To support a smooth go-live, there are two simple activities we’re asking Wave 1 team members to take part in before launch. We encourage everyone to complete both. 

  • Sweet Start: Dayforce Download and Donuts 

On February 20, please download the Dayforce app on your mobile device and complete the initial setup. Once you’re set up, let your General Manager (or designate) know and enjoy a donut on us. 

  • Dayforce Discovery Passport 

Your community will also receive the Dayforce Discovery Passport — a short, hands-on activity that helps you get familiar with key Dayforce features like signing in, viewing your schedule, and checking your personal information. Each task takes just a few minutes and is designed to help you feel ready for the launch. 

Action to be taken: 

—– 

Thursday, February 19 – Login information and how-to video 

Here’s what it looks like to log in for the first time 

Additional Support 

Additional guides and training materials and learning sessions will be provided. 

Daily Dayforce drop-in office hours (Wave 1 employees) 

Beginning Monday, February 23 through to Sunday, March 1 

  • 6:30 – 7:00 a.m. PST & MST 
  • 2:30 – 3:00 p.m. PST & MST 
  • 10:30 – 11:00 p.m. PST & MST 

—– 

Friday, February 20 – Dayforce Download Day and Activities 

Happy Dayforce Download Day! 

Today is Dayforce Download Day for Wave 1 Communities and OSM. Team members are encouraged to download the Dayforce app and take part in the Dayforce Discovery Passport activities. 

As part of Dayforce Download Day, team members who download the app and complete their initial setup can grab a donut on us. As you work through the Discovery Passport, you can also pick up a lollipop for every three activities you complete — a small thank-you as you get familiar with Dayforce. 

To help you get started and move through the activities with confidence, Dayforce App: How-To Quick Guides are available below with step-by-step instructions for both Apple (iOS) and Android.  

If you have questions or need additional support at any time, your first point of contact is your General Manager or Admin Manager.   

Happy learning and enjoy getting started with Dayforce! 

Where and How to Download the App 

  • Scan the QR code provided on the back of the Dayforce Discovery Passport 

Dayforce App: How-To Quick Guide 

Apple (iOS) 

  • Checking Your Schedule  
  • Clocking In and Out 

Android 

  • Updating Personal Information 
  • Checking Your Schedule 
  • Clocking In and Out 

Important Reminders 

What You Need to Know About the First Clock In: 

If your shift starts on Saturday, February 21 (before Dayforce goes live): 

  • Do not clock in or out in Dayforce. 
  • If your shift continues past midnight into Sunday, February 22, all hours will still be paid through Payworks or ComVida. 
  • Record your entire shift using your current timesheet, as usual. 

If your shift starts on Sunday, February 22 (Dayforce launch day): 

  • Please make your best attempt to clock in using Dayforce. 
  • All shifts starting at or after 7:00 a.m. should clock in using Dayforce. 
  • If you are unable to clock in, notify your admin manager or manager. 
  • Do not attempt to clock out later in your shift if you were unable to clock in.  
  • Your manager will clear the exception on your Dayforce timesheet. 

If your shift starts on Monday, February 23 at 7:00 a.m. or later (full transition to Dayforce): 

  • Clocking in and out in Dayforce is now required. 
  • For all shifts starting at or after 7:00 a.m., please use the Dayforce app on your phone to clock in/out, or use the kiosk at your community. 

If you do not have access to a smartphone, you can clock in and out using the kiosk at your community. 

Time Away from Work Requests 

If you have an approved time-off request between February 22 and March 7, your Admin Manager or General Manager will ensure it is transferred to Dayforce, and your time-off will be honoured.    

All time-off balances will be transferred into Dayforce. You’ll receive a notification once they’re available.  

For time away from work starting on or after March 8, all requests must be submitted in Dayforce (including requests that were previously approved).  

In the meantime, for any new time off requests between February 22 and March 7, please email your manager directly to submit your request.  

Important Documents 

Dayforce App: How-To Quick Guide 

The following quick guides will help you navigate the Dayforce app, with step-by-step instructions for both Apple (iOS) and Android. 

Apple (iOS) 

  • Checking Your Schedule  
  • Clocking In and Out 

Android 

  • Updating Personal Information 
  • Checking Your Schedule 
  • Clocking In and Out 

Additional Helpful Reminders 

  • Dayforce time tracking is required for hourly employees only. Salaried employees do not need to clock in or out. 
  • We recommend logging in to Dayforce before your first scheduled shift to make sure everything looks correct. 
  • If you forget your password after your first login, use the Forgot Password option on the login screen or contact your admin manager or general manager for support. 

Frequently Asked Questions 

  • How do I log in for the first time? 
  • If you have an Optima Living account: Sign in to Dayforce using your existing Optima Living credentials (single sign-on). No new username or password is required. 
  • If you do not have an Optima Living account: Open the Dayforce app and enter your Company ID, username, and temporary password from your welcome email. Follow the on-screen instructions to complete setup and set a new password. When prompted, tap Submit to save your changes. 
  • Where can I find the Company ID? 

The Company ID is included in your [welcome or first-time login] email from [HR or Payroll]. It’s different from your username or employee number. 

  • Why can’t I log in? 

Common issues include incorrect credentials or a locked account. Try resetting your password or contact [HR or Payroll] at [email], for assistance. 

  • How do I reset my password? 

Use the Forgot Password option on the login screen or reset via My Profile if logged in. If you don’t see the option, contact [HR or Payroll] at [email]. 

  • How do I clock in and out using the app? 

Tap the Time tab and select Clock In or Clock Out. Employees must be within the designated area in the community to clock in using the Dayforce mobile app or an on-site kiosk. Employees will not be able to clock in from home, the parking lot, or off-site. 

  • What happens if I clock in before my shift starts? 

You will not be paid for any extra time unless your manager specifically requested you to start early and approved it.  

  • Example: If your shift starts at 9:00 a.m. and you clock in at 8:50 a.m., your pay still begins at 9:00 a.m. 
  • What if I clock in after my shift starts? 

If you clock in late, your pay starts from the actual time you clock in. 

  • Example: If your shift starts at 9:00 a.m. and you clock in at 9:05 a.m., you are paid from 9:05 a.m. onward. 
  • What if I clock out before my shift ends? 

If you leave early and clock out before your scheduled end time, you are paid only up to the time you clock out. 

  • Example: If your shift ends at 5:00 p.m. and you clock out at 4:45 p.m., you are paid until 4:45 p.m. 
  • What do I do if I forget to clock in? 

If you forget to clock in, please notify your direct supervisor or manager immediately. Employees are required to clock in and out for their shifts to avoid delays in their pay. 

  • Do salaried employees need to clock in or out in Dayforce? 

No. Salaried employees are paid a fixed salary, so clocking in or out isn’t required. Dayforce time tracking is only for hourly employees. 

  • I am an employee at multiple communities – can I see both schedules in Dayforce? 

Yes. If you work at multiple locations, Dayforce will display all your scheduled shifts in the My Schedule view. Each shift will show the location name. 

  • How do I see my shift schedule? 

Go to Workforce Management → My Schedule or check the Calendar in the app. 

  • How do I find my employee ID? 

Your Employee ID is provided in your [welcome] email from [HR or Payroll] along with your login credentials. If you don’t have that email: 

  • In the Dayforce app: Go to Menu → My Profile. Your Employee ID appears under your personal details. 
  • On pay statements: Your Employee ID is printed on your pay stub in Dayforce under Earnings. 
  • If you still can’t find it: Contact [HR or Payroll] at [email]. 
  • How do I update my address or banking information? 

If you need to update any personal information, including your address or banking details, go to the forms section in My Profile and submit the appropriate form. 

  • Will my vacation and sick balances transfer to Dayforce? 

Yes, all balances will be transferred from Payworks and ComVida. 

  • Can casual employees pick up shifts at other communities? 

Yes. More details to come once the eligibility process is in place and the feature is active. 

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