Below you’ll find important information and step-by-step instructions to help you prepare for go-live and beyond.
Date : October 26th & 27th , 2026 Venue : Rogers Place | 10220 104 Ave NW, Edmonton, AB T5J 0H6
OCTOBER 25 Arrival to Edmonton
OCTOBER 26 Time Session Speaker 8:00 – 8:35 AM Breakfast ALL 8:35 – 8:45: AM Value Story Karl Ducasi, Hospitality Manager 8:45 – 9:30 AM Vision 2030 & Setting the Course for Hospitality Excellence Welcome Angela Grottoli, COO Intro of Speaker Karim Kassam, Co-Founder & Principal 9:30 – 10:30 AM The Business of Belonging: Building a Culture of Exceptional Hospitality Mo Jessa, Earls 10:30 – 10:45 AM Break 10:45 – 10:50 AM Intro to Optima Way Farid Damji, Co-Founder & Principal 10:50 – 11:50 AM The Optima Way: Let Us Welcome You Home Todd Ketteringham, Senior Director, Operations Marie Concepcion, Regional Operations Manager 11:50 – 12:35 PM Hospitality Excellence Framework and Unreasonable Hospitality Rajeev Arora, Director Hospitality Bhushan Negi, Regional Manager, Hospitality Ryan Marvin, Operations Co-op 12:35 – 1:35 PM Lunch 1:35 – 2:35 PM Stronger Together: Leadership, Teamwork and a Culture of Service Drew Coles, President N49 2:35 – 2:40 PM Wrap-Up
OCTOBER 27 Time Session Description 8:00 – 8:30 AM Breakfast 8:30 – 8:45 AM Value Story Nitin Sachdeva, Food Services Manager 8:50 – 9:00 AM Opening Nimeera Shamji, Head of Resident Services 9:00 – 10:00 AM More Time for What Matters: Creating Kitchen Efficiencies That Elevate the Resident Experience Letitia Rowley, Nutritional Resource Centre Manager at Gordon Food Service 10:00 – 10:25 AM NAT Presentation 10:25 – 10:40 AM Break 10:40 – 11:25 AM SPARK: Your Wellness Your Way Rajeev Arora, Director Hospitality Bhushan Negi, Regional Manager, Hospitality Ryan Marvin, Operations Co-op (Hospitality)
