Position: Senior Director of Resident Services

Let us welcome you home

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

Position Summary

The Senior Director of Resident Services at Optima Living is a Senior Leadership Forum (SLF) role responsible for enhancing the quality of life for residents and employees across all communities.

This role provides oversight and direction to leaders of select Communities of Practice (COP) including: the Director, Quality Care BC; Director, Quality Care AB; Senior Manager, Asset Management; and Regional Manager, Hospitality. The Senior Director will also work closely with the Senior Directors of Operations to ensure alignment of resident services with operational goals and community standards.

Key Responsibilities

• Develop and implement strategic plans with the COPs for resident services that align with Optima Living’s mission and operational objectives.

• Collaborate with the Senior Directors of Operations to ensure consistent service delivery and operational excellence.

• Support the functional leaders of the Communities of Practice within resident services

• Participate as a member of the SLF in the Big Rocks deep dives and Annual Bricks process

• Stay current with the industry trends of care, hospitality and asset management

• Drive innovation in resident services using best practices, new programs and technology

• Provide leadership and guidance to direct reports, fostering a culture of accountability, innovation, and continuous improvement.

• Assist in the development and management of functional budgets, ensuring fiscal responsibility and resource optimization.

• Monitor and evaluate the effectiveness of resident services programs and make data-driven improvements. This includes ensuring that feedback from resident and employee surveys is systematically reviewed and addressed through the development and implementation of targeted project plans.

• Ensure compliance with all regulatory requirements and internal quality standards.

• Serve as a key liaison between the COO and resident services teams to communicate strategic priorities and performance outcomes.

Qualifications

• Post secondary degree in healthcare, administration, hospitality, or a related field

• Progressive leadership experience in senior living, healthcare, or hospitality sectors.

• Proven ability to lead cross-functional teams and manage complex projects.

• Strong strategic thinking, communication, and organizational skills.

• Experience with budgeting, program execution, and performance management.

How to Apply

Use the application form on this page to apply for this role.