Optima Living’s The Hamlets at Vernon Receives 2024 Thompson Okanagan Business Excellence Award for Healthcare

Optima Living is pleased to announce that The Hamlets at Vernon was recently honoured with the prestigious 2024 Thompson Okanagan Business Excellence Award for Healthcare. This recognition, presented by the Business Examiner newsgroup, highlights The Hamlets at Vernon's commitment to innovation, community support, and exceptional senior care services.

Located in Vernon's downtown core, The Hamlets at Vernon is a unique community that provides people with Independent Living, Assisted Living, Residential Long-Term Care, Acquired Brain Injury, and Mental Health living options and support. The community embodies Optima Living’s North Star, "Let us welcome you home," ensuring each resident feels valued, respected, and empowered to live life to the fullest.

"Our resident-centred approach is at the core of everything we do," said Mark Massar, General Manager of The Hamlets at Vernon. "We strive to create a place where residents truly feel at home, where their voices are heard, and where they can enjoy a vibrant lifestyle enriched by meaningful activities and personalized care."

In 2023, The Hamlets at Vernon expanded its impact by partnering with three local colleges to support Care Aide Programs, providing valuable practicum placements for students. The community also introduced innovative technologies such as the 1N2L mobile units and interactive Tovertafel table, offering residents engaging experiences that promote cognitive stimulation and social interaction.

"Our commitment to excellence extends beyond our programs to our community support initiatives," added Massar. "During the McDougall forest fire in Kelowna, we opened our doors to seniors displaced from neighbouring care homes, providing them with a safe haven and compassionate care."

Jackie Engelage, Director of Care of The Hamlets at Vernon, emphasized the team's dedication: "Receiving the 2024 Thompson Okanagan Business Excellence Award is a testament to our team's unwavering commitment to enriching the lives of our residents. We are privileged to be part of their journey and to help them feel at home."

Optima Living continues to lead in senior care innovation, community engagement, and employee empowerment, setting a standard of excellence in healthcare services.

For more information about The Hamlets at Vernon and Optima Living, visit: The Hamlets at Vernon: Retirement Living Community